Merchant & Business Information

  • Brand Name: muskhavenbag
  • Official Website: www.muskhavenbag.com
  • Registered Address: 220 Calle Cobre Zona de Oro del Bajío Celaya, Mexico
  • Customer Support Email: wardrobe@muskhavenbag.com
  • Telephone: +4616171712
  • Target Markets: Europe and the United States

1. General Provisions & Scope

These Terms of Service (“Terms”) govern access to and use of the website www.muskhavenbag.com (the “Site”) and the purchase of floral vase merchandise offered by muskhavenbag (“we”, “us”, or “our”). Our commercial operations and shipping destinations are directed exclusively to consumers located within Europe and the United States.

By accessing our Site or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these formal Terms, alongside our Privacy Policy.

2. Shipping, Dispatch & Duties

We partner with reliable international logistics networks (including direct priority carriage via carrier services such as DHL, FedEx, and UPS) to fulfill orders across Europe and the United States.

  • Standard Shipping Timeline: Estimated transit time is between 5 to 12 business days following official order dispatch from our storage facility.
  • Tracking & Automated Updates: Order confirmation and key transit milestones (dispatch, customs processing, local courier dispatch) will be sent to the email provided at checkout.
  • Customs, Taxes & Import Duties: Unless explicitly stated otherwise at checkout, orders shipped internationally may be subject to local import duties, value-added taxes (VAT), or customs fees levied by the destination country in Europe or the United States. These charges are the recipient’s responsibility.
  • Transit Delays & Trace Protocol: If an international delivery exceeds 12 business days from dispatch, our support team will initiate an official carrier trace. If lost in transit as confirmed by the logistics carrier, we will promptly arrange a full refund or free replacement shipment.

3. Transfer of Risk and Title

In compliance with applicable statutory consumer protection legislation, including EU Directive 2011/83/EU (Consumer Rights Directive) and applicable federal/state commercial provisions in the United States:

  • Risk of loss, damage, or impairment of merchandise remains with muskhavenbag until physical possession of the items is acquired by the customer or a designated recipient.
  • Legal title and ownership of purchased goods transfer to the consumer upon complete delivery to the designated shipping address.

4. Right of Withdrawal, Returns & Damaged Goods Protocol

In alignment with mandatory European and United States consumer protections, customers maintain full statutory rights regarding returns and defective items:

  • 14-Day Right of Withdrawal: Consumers in Europe and the United States have the right to withdraw from their purchase contract within 14 calendar days from the date of physical receipt of the merchandise, without stating a reason. Returned items must be unused, in original packaging, and in resalable condition.
  • Damaged or Defective Merchandise: If merchandise arrives damaged, defective, or structurally impaired during transit, the customer must report the issue to wardrobe@muskhavenbag.com within 48 hours of delivery, providing clear photographic/video evidence of the product and outer packaging.
  • Evaluation & Resolution: Upon inspection and authorization by our customer care team, muskhavenbag will issue a return authorization (RMA) or approve an immediate resolution, consisting of either a complete monetary refund to the original payment method or a complimentary replacement shipment.

5. Intellectual Property & Visual Content

All product photos, typography, visual presentations, and graphic assets displayed on www.muskhavenbag.com are original assets created specifically for our brand or derived under valid public domain licensing. We respect international trademark and copyright laws and strictly prohibit unauthorized third-party reproduction.

6. Limitation of Liability & Consumer Safeguards

Nothing in these Terms excludes, restricts, or modifies any statutory consumer guarantees or legal rights guaranteed under compulsory European or United States consumer protection laws. muskhavenbag maintains internal administrative controls over fulfillment workflows to ensure reliable customer communications and transaction integrity.

7. Customer Support & Inquiries

For any questions regarding these Terms of Service, order updates, or return requests, please reach out to our team:

  • Email: wardrobe@muskhavenbag.com
  • Telephone: +4616171712
  • Postal Address: 220 Calle Cobre Zona de Oro del Bajío Celaya, Mexico