1. Dispatch Origin & Regional Coverage

All merchandise available on www.muskhavenbag.com is stored, directly inspected, protective-packaged, and dispatched from our corporate facility in Mexico:

Address: 220 Calle Cobre, Zona de Oro del Bajío, Celaya, Mexico

Our international fulfillment operations serve delivery destinations exclusively within Europe and the United States.

2. Processing Times & Carrier Delivery Timelines

To ensure safe transit across international destinations, we partner with premier express carriers, utilizing priority air freight networks (including priority carriage provided by DHL, FedEx, and UPS).

  • Order Processing Time: Orders are prepared, inspected, and packaged within 1 to 3 business days following successful payment authorization (excluding weekends and public holidays).
  • Standard Shipping Timeline: Estimated transit time across eligible destinations in Europe and the United States is between 5 to 12 business days after official carrier dispatch.
  • Total Estimated Delivery Window: Customers should generally expect order arrival within 6 to 15 business days from the initial date of purchase.

3. Customs Duties, Taxes & Import Fees

For orders shipped internationally from Mexico to European countries or the United States:

  • Import Taxes & VAT: Packages may be subject to local import duties, customs inspection fees, or Value Added Tax (VAT) determined by the customs authority of the destination country.
  • Responsibility: Unless explicitly specified otherwise during the checkout process, all applicable local import duties and taxes remain the sole responsibility of the recipient.

4. Automated Shipment Tracking Notifications

We maintain complete transparency throughout the order delivery journey. Automated tracking updates will be dispatched to the contact email provided at checkout during key operational stages:

  • Dispatch Confirmation: Sent upon physical handover to our courier partner, containing your direct express tracking link.
  • Transit & Hub Updates: Sent as the package clears customs and arrives at regional international logistics distribution nodes.
  • Out for Delivery: Sent when the local postal or courier carrier routes the package for final physical delivery.

5. Delayed Shipping Procedures & Tracing Protocol

If an international shipment exceeds 12 business days from the date of official dispatch:

  1. Our support team will immediately open an official trace and investigation with the responsible carrier (DHL, FedEx, or UPS).
  2. If the shipment is officially declared delayed or lost in transit by the carrier, muskhavenbag will authorize a prompt resolution—either issuing a full monetary refund to your original payment method or dispatching a complimentary replacement package.

6. Address Integrity & Risk of Loss

  • Transfer of Risk: In accordance with consumer protection standards, the risk of loss or damage to goods remains with muskhavenbag until physical receipt of the package by the consumer or a designated recipient.
  • Shipping Address Accuracy: Customers are responsible for verifying that complete and correct delivery details (including street name, apartment/suite number, and postal code) are provided at checkout. muskhavenbag cannot be held liable for non-delivery caused by inaccurate address submissions.

7. Customer Support Regarding Shipping

For any inquiries regarding active shipments, tracking updates, or delivery procedures, please reach out to our dedicated support team:

  • Email: wardrobe@muskhavenbag.com
  • Telephone: +4616171712
  • Dispatch Facility Address: 220 Calle Cobre Zona de Oro del Bajío Celaya, Mexico
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST / UTC-6)