1. Statutory Right of Withdrawal (14 Days)
In full compliance with mandatory consumer protection regulations across Europe and the United States, customers retain a legal 14-day Right of Withdrawal:
Cancellation Window: You have the statutory right to cancel or request a return on your purchase within 14 days from the date on which you or a designated third party receives physical possession of the merchandise.
Condition of Items: Returned merchandise must be unused, unaltered, undamaged, and sent back in its original protective packaging.
Return Shipping Costs: For standard, non-defective returns exercised under the 14-day right of withdrawal, the customer is responsible for the direct costs of shipping the returned merchandise back to our designated regional logistics facility.
To initiate a standard return authorization (RMA), please send a written request to wardrobe@muskhavenbag.com prior to the expiration of the 14-day period.


2. Regional Return Processing & Designated Logistics Hubs
To streamline operations and provide quick handling for our European and American clients, authorized returns must be sent to designated regional depots.
Note: Please do not return merchandise to our corporate administrative address in Mexico without a prior Return Merchandise Authorization (RMA) issued by our support team.


3. Damaged, Impaired, or Defective Merchandise Protocol
If your floral vase arrives damaged, structurally impaired, or defective from international transit:
Reporting Window: Please notify our support team via email at wardrobe@muskhavenbag.com within 48 hours of package delivery.
Required Evidence: Please attach your order number along with clear photographic and/or video evidence showing the damaged merchandise and outer packaging with shipping labels.
Resolution & RMA Assessment: Upon rapid evaluation by our quality care staff, muskhavenbag will authorize a solution—either issuing an RMA for a prepaid replacement or processing a full monetary refund directly to your original payment method without delay.


4. Delayed Shipments & Tracing Procedures
We partner with priority international express couriers (including DHL, FedEx, and UPS) for all orders across Europe and the United States.
Estimated Delivery Window: Standard transit time is 5 to 12 business days following official dispatch from our facility. Automated tracking updates are emailed to the address registered at checkout.
Extended Delivery Tracing: If a package exceeds 12 business days from dispatch, our support team will initiate an official carrier trace. If confirmed lost or indefinitely delayed by the courier, we will issue an immediate full monetary refund or dispatch a complimentary replacement.


5. Supported Payment Methods & Monetary Refund Processing
All authorized monetary refunds are processed directly to the original payment channel used at checkout.
Accepted Payment Mechanisms: Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported digital wallet solutions.
Refund Processing Timeframe: Once a refund is approved by our administration, funds are processed within 3 to 5 business days. Financial institutions typically require an additional 5 to 10 business days for the credit to reflect on your account statements.


6. Customer Inquiries & Assistance
For any questions regarding return authorizations, refund processing times, or damaged item verification, please contact our support staff:
Email: wardrobe@muskhavenbag.com
Telephone: +4616171712
Corporate Address: 220 Calle Cobre Zona de Oro del Bajío Celaya, Mexico
Customer Care Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST / UTC-6)